Bilingual voice agents, automations and AI applications for businesses in Québec. Certified Product Owner and developer since 2015: I scope it, build it and put it live.
02 / WHAT I BUILD
Four services, one person from scoping to production.
Agents that answer the phone in French and in English, qualify the caller, book the appointment and transfer to the right person, even when nobody is in the office.
Scoping, backlog, prioritisation and delivery. I turn a business need into a system a team can build, and I hold the course until it is in production.
SAFe 6 POPM · PSPO I · 2025
Consulting project lead · CEO, Konectiz
See the servicen8n workflows that connect your tools and do the repetitive work: leads, appointments, follow-ups, texts, databases. AI only where it earns its place.
n8n · Twilio · Cal.com · NocoDB · API
See the serviceConsoles, portals, platforms and internal tools with AI inside. Interface, database, permissions and hosting: everything it takes to hold up in production.
React · TypeScript · PostgreSQL · Supabase · Docker
See the service03 / SELECTED WORK
Five things that run, or that broke and I fixed. The rest is in the index.
LIVE · 09/2026
Web sales agent, in the konectiz.com widget. Runs a qualification interview, disqualifies honestly, books a 20-minute discovery consultation. Text first, voice in one click.
Result: live since September 2026.
A demo gateway: one phone number, routing by spoken keywords to seven verticals. Dental, physiotherapy, auto repair, legal, hospitality, optometry, accounting. Bilingual end to end.
Result: 12 agents, 238 tools, one number. Measured in August 2026.
CASE STUDY
DTMF to voice switch
I tried DTMF first, "press 0 for French". Inbound DTMF did not fire reliably on the telephony integration. I rebuilt it all as a spoken switch: the caller says the language, and any change mid-call goes through a confirmation.
Result: DTMF dropped, spoken switch, confirmation mid-call.
Read the case studyAGENT TO AGENT TRANSFER
When one agent transfers a call to another, the conversation follows: the sender writes a memory, the receiver reads it before its first word and opens with a recap.
1 to 2 s
both directions, verified on a real call
Read the case studyPRODUCT AND PROJECT MANAGEMENT
Certified Product Owner, SAFe 6 POPM and PSPO I (2025). On a consulting contract, project lead and account manager. At Konectiz, CEO and Product Manager.
Also: Homeskool, Konectiz Campaigns, a data leak found and closed. All the work
04 / THE THROUGH-LINE
I did not discover AI in 2025. I have been shipping code to production since 2015.
YEAR · scrolls from 2009 to 2026 as you read
201505 / PROOF
06 / IN HIS WORDS
« J'ai eu le plaisir de travailler avec Baggio durant les six dernières années. Son approche fiable et efficace du développement web est un facteur crucial pour la réussite de nos projets. Il est très expérimenté dans le développement front-end, créant des solutions de sites web robustes avec la capacité de conceptualiser et de travailler sur des exigences commerciales complexes. »07 / ME, ACTUALLY
I danced and taught, and I ran a school. It changed the way I see things and gave me real confidence. The African tango.
I bought a bike and joined the riding community. A Honda CBR500R.
I like making things people consume.
Seriously.
FOUR QUOTES TATTOOED ON MY ARMS
"Believe and act as if it were impossible to fail."
"Be like water."
The other two, I keep.
08 / HOW WE WORK TOGETHER
From the first message to launch. Four steps, in this order.
We talk about the problem, not the solution. At the end I tell you honestly whether a system solves it, and whether I am the right person. If not, I tell you who to go to.
You leave with a yes, a no, or a better lead.
What the system does, what I leave out, and in what order. Ranked by business impact, not by technical convenience.
You know what you are getting before I build.
You see it running before the end. I deliver in usable pieces that you try as they land, rather than in one big handover.
Every piece is tested on your real cases.
After launch the system keeps running. I can operate it for you on infrastructure I run myself, or hand it over to you, documented.
We decide together who holds the keys.
WHAT I NEED FROM YOU
Short, but I really do need it.
Just one. Someone who can make the call without convening a meeting.
What your customers actually ask, and what you tell them today. An agent is never better than what it is given to read.
The calendar, the phone number, and the systems it has to talk to.
I deliver in pieces. They are worth nothing if nobody tries them.
09 / FREQUENTLY ASKED
I start from a business problem, not from a technology. I work out whether AI or plain automation solves it, I scope the project, I build the system and I put it into production. After that, I can run it, or hand it over to you, documented.
Yes. At Konectiz I worked with more than 15 small businesses, and the systems I build are designed for teams that have no IT department.
Yes, both are native languages for me. The agents I build are bilingual end to end: they follow the caller into their language.
It depends on the scope, and that is exactly what scoping establishes. I give you a price once I understand the problem, not before.
On infrastructure I run myself, or on yours, depending on the project. I tell you exactly where, country included, what is kept, and for how long.
No. Describe the problem as you experience it. The first call is there precisely to see whether a system solves it, and which one.
10 / LET'S TALK ABOUT YOUR PROJECT
You have a business problem. Describe it, and I will tell you whether a system solves it.
I read every message and I answer myself. If it makes sense, we take a first call, and I tell you honestly whether I am the right person.
contact@baggioamouzou.com514-553-8277Montréal, Québeclinkedin.com/in/baggio-amouzou