Calls that go nowhere.
In the evening, on the weekend, during an appointment: every missed call is a customer dialling the next number on their list.
SERVICE 01 · AI VOICE AGENTS
Bilingual AI voice agents for your business
An AI voice agent answers your calls in French and in English, understands the request, qualifies the caller, books the appointment and transfers to the right person when it should. I design it, connect it to your tools and put it into production on your number.
01 / WHAT IT SOLVES
WHAT IT SOLVES
The same questions, all day long.
Hours, address, availability, what to bring. Your team repeats the same answers from morning to night instead of looking after the people in front of them.
Customers who speak two languages.
In Québec, the same number gets calls in French and in English. The agent follows the caller into their language, without asking them to press a key.
Transfers that make people repeat everything.
When a call changes hands, the conversation has to follow. Otherwise the caller starts over from the beginning, and that is the moment people hang up.
02 / WHAT I DELIVER
WHAT I DELIVER
WHAT YOU GET
Concrete deliverables, not a slide deck.
TOOLS
ElevenLabs · Twilio · n8n · Cal.com · NocoDB · Supabase
An agent that speaks your trade.
The tone, the speech rules and a knowledge base built from your real answers, not from generic copy.
The tools, connected.
Booking into your calendar, confirmation texts, transfer to a person, message taking, a log of every call.
Bilingual end to end.
A spoken language switch, confirmation before any change mid-call, texts written in the caller's language.
The guardrails.
What the agent never says, when it hands over to a human, and how it ends a call without hanging up on anyone.
Testing before launch.
Test conversations on your real cases, and test branches rather than changes made live on the agent your customers are talking to.
Monitoring in production.
A console to review conversations, and alerts when something goes off track.
03 / HOW IT GOES
HOW IT GOES
- 01
Listening
You walk me through your typical calls: the questions, the answers you give today, the hard cases.
- 02
Scoping
What the agent handles on its own, what it transfers, with which tools, and which language it opens the call in.
- 03
Building
The agent, its tools and its tests. You call it yourself before your customers ever hear it.
- 04
Going live
Connected to your number, monitored, then adjusted from the real conversations.
04 / PROOF
PROOF
- 12 agents, 238 tools, 40 documents, 7 verticals
- Voice fleet, measured in August 2026
- DTMF dropped, spoken switch, confirmation mid-call
- Case study: bilingual end to end
- 1 to 2 seconds, verified on a real call
- Case study: the memory follows the call
- Live since 09/2026
- Emma, sales agent, konectiz.com widget
05 / FREQUENTLY ASKED
FREQUENTLY ASKED
Do callers know they are talking to an AI?
The agent introduces itself at the start of the call. Hiding that people are talking to an AI does not make the conversation better, and it damages trust the day the caller notices.
What happens when the agent does not understand?
It asks the caller to rephrase, then transfers to a person or takes a message. A good agent knows when to hand over, and it is one of the first things I settle with you.
Can the agent book into my calendar?
Yes. It checks availability, books the slot and sends a confirmation by text. I work with Cal.com, which connects to Google Calendar and Outlook.
Does it work with my current number?
Usually, yes: your calls are forwarded to the agent, or it gets a new number of its own. The right choice depends on your phone provider, and we settle it during scoping.
What about call privacy?
A conversation contains personal information. I tell you where it is processed and stored, I keep only what is needed, and we go through together what Québec's Law 25 requires on your side.
How long until it is live?
It depends on how many tools need connecting and how clear your current answers are. Scoping gives you a written schedule before I start.
Let's talk about your voice agent.
Tell me which calls you want an agent to take. I answer myself, and I will tell you honestly whether an agent is the right answer.
contact@baggioamouzou.com514-553-8277Montréal, Québec